General Information

1. What is Xilari, and what services do you provide?

Xilari offers web design and development, IT support, cybersecurity solutions, and cloud integration services to help businesses of all sizes thrive in the digital world.

2. Where is Xilari based, and do you serve clients outside your location?

We are based in [Your Location] but proudly serve clients across the country and internationally through our remote services.

3. What industries do you specialize in?

We work with a variety of industries, including small businesses, healthcare, retail, education, and more.

4. How can I contact your team for inquiries or support?

You can reach us through our contact page, email, or by calling us directly. We’re here to help!

5. Do you offer free consultations?

Yes, we offer free initial consultations to discuss your needs and determine how we can help.

Web Design & Development

6. What types of websites can you create?

We create websites for e-commerce, corporate businesses, portfolios, blogs, and more, customized to your needs.

7. How long does it take to build a website?

The timeline varies depending on the complexity of the project but typically ranges from 2-6 weeks.

8. Do you offer custom website designs or only templates?

We specialize in fully custom designs tailored to your brand, but we can also work with templates if preferred.

9. Can you redesign my existing website?

Yes, we can redesign and optimize your current website to improve its performance and appearance.

10. Will my website be mobile-friendly and SEO-optimized?

Absolutely! All our websites are responsive and designed with SEO best practices in mind.

IT Support & Services

11. What does your IT support include?

Our IT support includes troubleshooting, maintenance, system updates, and ongoing monitoring to ensure smooth operations.

12. Can you help with hardware and software troubleshooting?

Yes, we provide support for hardware and software issues to minimize disruptions to your business.

13. Do you offer on-site or remote IT support?

We offer both on-site and remote IT support, depending on your location and needs.

14. How do you ensure minimal downtime for my business?

We use proactive monitoring and fast response times to address issues before they escalate.

15. Do you provide ongoing maintenance and monitoring services?

Yes, we offer comprehensive maintenance plans to keep your systems running smoothly and securely.

Cybersecurity

16. What cybersecurity measures do you offer for businesses?

We provide firewall setup, data encryption, security audits, and protection against malware, ransomware, and phishing.

17. Can you help protect my business from ransomware and phishing attacks?

Yes, we implement advanced security protocols and employee training to safeguard against these threats.

18. How do you ensure my data is secure?

We use encryption, secure backups, and regular security assessments to protect your data.

19. Do you provide security audits and assessments?

Yes, we conduct thorough security audits to identify vulnerabilities and strengthen your defenses.

20. Can you set up secure access controls for my team?

Absolutely. We can create role-based access controls to ensure only authorized users access sensitive data.

Cloud Integration & Management

21. What are the benefits of moving to the cloud?

Cloud services offer scalability, cost efficiency, and remote accessibility, making your business more flexible and efficient.

22. Can you help with migrating my data and applications to the cloud?

Yes, we provide seamless migration services to ensure a smooth transition to the cloud.

23. Do you manage cloud-based tools like Microsoft 365 or Google Workspace?

Yes, we can set up, manage, and optimize tools like Microsoft 365 and Google Workspace for your business.

24. How secure is cloud storage, and how do you protect it?

Cloud storage is highly secure when configured properly. We implement encryption and access controls to keep your data safe.

25. Do you provide training on using cloud systems for my team?

Yes, we offer training sessions to help your team use cloud-based tools efficiently and confidently.

Pricing & Payment

26. How much do your services cost?

Our pricing varies based on the project scope. Contact us for a free quote tailored to your needs.

27. Do you offer package deals or discounts for multiple services?

Yes, we offer bundled packages and discounts when you combine services like web development and IT support.

28. What payment methods do you accept?

We accept major credit cards, bank transfers, and online payment methods.

29. Are there any upfront costs for your services?

Depending on the service, there may be an initial deposit or setup fee, which will be discussed in advance.

30. Do you provide flexible payment plans?

Yes, we offer flexible payment options to make our services accessible for businesses of all sizes.